The Agenda view of the CINC Calendar gives the user a snapshot of what appointments & events that have scheduled for that day.
Things to Keep in Mind
Agenda View is for the user (agent) only and you cannot view other agents' calendar or events from this view.
To change the date you are viewing, you will need to change it from the arrows next to the date. At this time, it will not work if you click on the calendar date on the left side of the screen, but we will be adding this soon.
To create an event from the Agenda view, navigate to the date you'd like to make an event for, and click the + Event button at the bottom of the screen:
Complete the details for the event and click Save
The CINC Appointments for the Agent will be represented by the Purple color
The Google events for the Agent will be represented by the Red color should you have Google Calendar Integrated.
Clicking the map or Send to Device will open Google Maps. If you want to add the map, you would need to add the address in the information field for address inside the event.
Need additional help? Click on the links below for some related topics: