If you are having issues getting your app notifications, you'll need to check your phone's app settings to make sure that push notifications are enabled.
For Apple Devices
1. Navigate to "Settings"
2. Select "Notifications" and find the CINC Agent App on the list
3. Open the settings and make sure "Notifications Center" is selected.
For Android Devices:
1. Navigate to your Phone Settings
2. Select the "Application Manager" and find the CINC Agent App on the list
3. Open the App's settings and make sure that "Show Notifications" is selected.