Adding a CINC Phone Number Follow
CINC phone numbers are used mainly for texting your leads from the CINC platform, routing leads using Switchboard Sarah and for using the CINC Dialer, if added to your account.
You will need CINC Number assigned to you before you can text a lead from the platform or send an automated text from the platform to a lead.
This article details how you get your own CINC number.
***Note these are instructions for setting up your own number as an agent. If you are a Broker level user and wish to manage all your agent's numbers and any CINC Dialers, reference this article: Managing Agent CINC Phone Numbers
1. Navigate to your Profile and Settings page by clicking on your picture in the upper right-hand corner of the CRM.
2. Go to the Agent CINC Number section of your profile and click the +Add CINC Number button.
3. An Add CINC Phone Number window will immediately appear.
4. Enter your desired 3-digit area code into the field and click Search. This will populate all the available numbers in that area code to choose as your CINC number.
4. Press the Select button to choose your CINC Phone Number, which will be instantly assigned to your Agent Profile.
That's it, you are all set!
**Note: Any texts or calls to your CINC Phone Number will be forwarded to the cellphone number listed within the cellphone field in your Agent profile. For this reason, it's imperative to confirm the cellphone number in your profile is correct.
If for any reason you are unable to add a CINC Phone Number to your account, please email support@cincpro.com or call our Support Team at 855-246-2717.
Comments
8 comments
I am unable to find my cell phone number when I put in the area code and search. What should I do now?
Hi Julie! In this case you are not looking for your own cell phone number. You are choosing your new CINC number that enables you to text from the CINC platform. It also allows leads to respond to that number so that their response gets recorded in your CINC platform and gets forwarded to your phone.
Hi
I searched my area code 239 - nothing appears can you help?
Certain area codes of more phone number availability than others when it comes to phone numbers. Periodically, certain area codes will run out of inventory. You can try an area code that is near by. You can also contact our support team at support@cincpro.com to see if we happen to have any reserve numbers that have not been reallocated yet to our number searching tool.
When I reply to incoming texts that have been forwarded to my phone, will it automatically go to the client and appear as it is coming from my CINC phone #?
Hi Thomas,
Yes that's correct! When texting through CINC, your text responses will appear to be coming from your CINC phone # even if you're using your mobile device to reply. Check out the Help Article linked below on how to respond to text messages from CINC on your cell phone which goes into more detail on the process: https://commissionsinc.zendesk.com/hc/en-us/articles/221960327-Texting-Leads-Through-CINC
If you have any additional questions regarding texting feel free to contact CINC Support at 855-246-2717 or email support@cincpro.com.
Best,
Jenn
Good Morning,
I wondered if I can change my cinc phone number to a 810 extension, please let me know.
Hi Sondria,
Our CINC Support Team can assist you with this request. Please give us a call at 855-246-2717 or email support@cincpro.com and a team member will be happy to help!
Best,
Jenn
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