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Adding a CINC Phone Number Follow

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10 comments

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    Julie Stinson

    I am unable to find my cell phone number when I put in the area code and search. What should I do now?

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    Joshua Lowe

    Hi Julie! In this case you are not looking for your own cell phone number.  You are choosing your new CINC number that enables you to text from the CINC platform.  It also allows leads to respond to that number so that their response gets recorded in your CINC platform and gets forwarded to your phone. 

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    Michelle Jay

    Hi

    I searched my area code 239 - nothing appears can you help?

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    Joshua Lowe

    Certain area codes of more phone number availability than others when it comes to phone numbers.  Periodically, certain area codes will run out of inventory.  You can try an area code that is near by. You can also contact our support team at support@cincpro.com to see if we happen to have any reserve numbers that have not been reallocated yet to our number searching tool. 

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    Thomas Tubbs

    When I reply to incoming texts that have been forwarded to my phone, will it automatically go to the client and appear as it is coming from my CINC phone #?

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    Jennifer Rice

    Hi Thomas,

    Yes that's correct! When texting through CINC, your text responses will appear to be coming from your CINC phone # even if you're using your mobile device to reply. Check out the Help Article linked below on how to respond to text messages from CINC on your cell phone which goes into more detail on the process: https://commissionsinc.zendesk.com/hc/en-us/articles/221960327-Texting-Leads-Through-CINC 

    If you have any additional questions regarding texting feel free to contact CINC Support at 855-246-2717 or email support@cincpro.com.

    Best,

    Jenn 

     

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    Sondria Waldorf

    Good Morning, 

    I wondered if I can change my cinc phone number to a 810 extension, please let me know.

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    Jennifer Rice

    Hi Sondria,

    Our CINC Support Team can assist you with this request. Please give us a call at 855-246-2717 or email support@cincpro.com and a team member will be happy to help!

    Best,

    Jenn

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    Jenn Kandt

    Is there anyway that my name can pop-up on people's phones instead of the Cinc #? (caller ID)

    I ask this because my friends have my personal phone number, however if I"m talking about real estate with them, I would want to text through CINC. 

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    Mike Davis

    Jenn, unfortunately this is not an available feature with caller ID at this time. Some smart phone operating systems (definitely iOS for iPhones) are able to tag caller ID as 'Maybe: Contact Name' if the lead has your info in their texts, emails, notes, messages, etc... I couldn't find a good help doc from Apple to procide additional clarity, but to get back to your question, no we do not have the ability to do this. 

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