While composing a CINC Mail Message or CINC Text Message you may have noticed a Settings gear symbol and wondered what it's for. See image below:
This article will breakdown the various settings available to you while composing messages through CINC.
Let's start with Settings available to you when composing an email through CINC.
Email CC/BCC and Secondary Contacts
You have the option to add email CC (Carbon Copy) and BCC (Blind Carbon Copy) to your outbound email messages. Please note that when you wish to CC or BCC others on your emails, the lead profile or team member profile must currently exist within the CINC Platform. You cannot type in a specific email address into the CC or BCC fields.
Added bonus, our system will automatically CC the email address of the Secondary Contact associated with the Lead Profile already listed in the "To" field.
Plain Text Email
Plain Text Emails take away all branding elements of an email message and will also take away the opportunity to add in HTML formatting elements such as hyperlinks, paragraph alignment, pictures, font size and font colors etc.
Preview of Plain Text Emails:
Another option when composing an email is to utilize Gmail Integration should you have this feature enabled. By selecting the Gmail option, the system will utilize your Gmail account to send and track the email through CINC. Want to learn more about sending Gmail Email's through CINC? Click here!
Branded vs Unbranded Emails
By default the majority of outbound email communication from CINC will be Branded to you, your Office or Team and your search site. This branding will format the email to include your agent profile picture, contact information and links to your CINC site.
Branded Email example:
However some CINC Clients want to utilize the full capabilities of HTML in their email messages yet have no branding within the communication itself. This might be useful for clients that are already familiar with your brand or you're trying to make your emails appear more standard to increase engagement.
Select the Unbranded option within the Settings should you want to turn off this branding by default.
Unbranded Email example:
Text Message Setting
If at anytime you needed to convert a Text Message into an Email Message or vice versa, we've included the option to change your message type.
Keep in mind Text Messages are meant to be short and straight to the point forms of communication. Best practice is if your text is treading on lengthy, convert it to an Email instead or use this as an opportunity to give the client a phone call instead!