Video Messaging FAQ's Follow

Video Messaging FAQ 

•  What is the maximum length of the video I can record?  
  • 20 seconds for text messages 
  • 2 minutes for email 
• What web browser should I use? 
  • Always use Google Chrome! Your CINC Platform is optimized for the Chrome experience. 
• I have the basic package, how many video texts and video emails do I get? 
  • Per month, your site will have ability to send up to 100 video text messages and 1000 video emails with the basic package.
• I have the basic package, how many videos am I allowed to store in the library? 
  • In the basic package you can store 10 – twenty second videos for texting and 10 – two-minute videos for email. 
• The basic package of 100 Video texts & 1000 Video emails per month, are they per user or per site? 
  • Both email limits and text limits are per site limits, not per user. 
• If I delete a video from the Video Library, that I’ve already sent out will the lead still be able to view that video?  
  • If you’ve sent the lead a Video Text and you delete that video from the library, the lead will still be able to view the video.  
  • If you’ve sent the lead a Video Email and you delete that video from the library, when the lead clicks the link to the video, they will see a message that “this file no longer exists”. 
• Can I send mass video emails?
  • If you are using our new Messaging Wizard to send emails, you can send a mass video email. If you are unsure about what you can do, please reach out to support at support@cincpro.com.
• Does my site need to be on a particular theme?
  • Yes, your site does need to be using one of our Castle themes for video emails to work.