Video Messaging FAQ's Follow
Video Messaging FAQ
- What is the maximum length of the video I can record?
- 20 seconds for text messages
- 2 minutes for email
- What web browser should I use?
- Always use Google Chrome! Your CINC Platform is optimized for the Chrome experience.
- I have the basic package, how many video texts and video emails do I get?
- Per month, your site will have ability to send up to 100 video text messages and 1000 video emails with the basic package.
- I have the basic package, how many videos am I allowed to store in the library?
- In the basic package you can store 10 – twenty second videos for texting and 10 – two-minute videos for email.
- The basic package of 100 Video texts & 1000 Video emails per month, are they per user or per site?
- Both email limits and text limits are per site limits, not per user.
- If I delete a video from the Video Library, that I’ve already sent out will the lead still be able to view that video?
- If you’ve sent the lead a Video Text and you delete that video from the library, the lead will still be able to view the video.
- If you’ve sent the lead a Video Email and you delete that video from the library, when the lead clicks the link to the video, they will see a message that “this file no longer exists”.
- Can I send mass video emails?
- If you are using our new Messaging Wizard to send emails, you can send a mass video email. If you are unsure about what you can do, please reach out to support at support@cincpro.com.
- Does my site need to be on a particular theme?
- Yes, your site does need to be using one of our Castle themes for video emails to work.
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