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CINC Agent App Caller ID on iPhone Follow

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18 comments

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    Soraya DaCosta

    Cool feature! When will it be enabled for Android phones? :)

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    Lorenzo Cabason

    I am using an iphone. Latest iOS. It is giving me an error and telling me to contact developer. 

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    Matthew Rogillio

    When might this be available for the Android agent app?

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    Liam Pinson

    This is super helpful!

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    Joshua Lowe

    For Android users we've been working hard on Android. It should be out soon but in limited capacity. By that I mean Samsung doesn't allow it on its default phone app. So, it will likely work on any Android device that is not Samsung. Hopefully, in the future, either Samsung or Android will have a newer version for this that will allow it to work on Samsung. When they do, we will be on top of it! 

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    Joshua Lowe

    For those getting an "Error Enabling Extension. Please Contact Developer" error,  That can happen sometimes on iOS when you have had previous caller identification apps installed. Sometimes iOS can get its wires crossed with previous caller settings. To completely resolve this, we recommend removing the CINC Agent app completely, restarting your phone, re-download the CINC Agent app, and try enabling again.

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    Sarah Balduf

    Does this work on Android??

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    Joshua Lowe

    Sarah, we've been working hard on Android. It should be out soon but in limited capacity. By that I mean Samsung doesn't allow it on its default phone app. So, it will likely work on any Android device that is not Samsung. Hopefully, in the future, either Samsung or Android will have a newer version for this that will allow it to work on Samsung. When they do, we will be on top of it! 

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    Lisa Lofley

    I have an IOS version 12.0.2 and it’s not showing me the same screen as the demo?

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    Joshua Lowe

    The caller ID function is on CINC Agent app version 12.1.  If you are on an older version of the app, you will need to go to the App Store and update the CINC Agent app.  

    You can do so by opening the App Store app, tapping on your profile in the top right corner, pull down to refresh your account screen and then scrolling down to your apps that need to update.

    Alternatively you can go to the App Store app and search for the CINC Agent app using the search tab in the lower left of the App Store.  Once you get to the CINC Agent app page in the App Store, the button to Update should be available.

    I also recommend for future updates that you make sure automatic updates is turned on on your phone.  Here is a help article from Apple that explains how to make sure this is on:

    https://support.apple.com/en-us/HT202180#automatic

     

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    Liam Pinson

    I am running CINC Agent version 12.1.0 on an iPhone 8 with iOS 13.3.1, and I have correctly turned everything on per your instruction in this article in the Call Blocking and Identification settings on my phone and in the More tab in the CINC Agent app. I am still not showing caller ID when CINC leads call me.

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    Joshua Lowe

    I new app update is coming out in the next day to address any issues with turning on the caller ID.  Be on the lookout for CINC Agent 12.1.1

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    Liliana Villegas

    I am too running CINC Agent version 12.1.0 on an iPhone with iOS 13.3.1, and I have correctly turned everything on per your instruction in this article in the Call Blocking and Identification settings on my phone and in the More tab in the CINC Agent app. I am still not showing caller ID when CINC leads call me.

     
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    Joshua Lowe

    Some people had a couple of issues with Caller ID in version 12.1.  We released an update last week 12.1.1 that fixes those issues.  I would recommend turning off caller ID in your Call Blocking and Identification Settings, then run the update on your CINC Agent app, and then finally re-enable the caller ID.  Then your most recent 5000 leads will sync to caller ID when you re-launch the app. 

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    Liam Pinson

    This feature is super helpful! Noting, thought, that it is not 100% effective - most callers with a different area code than me do not correctly show up on caller ID.

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    Carnet Williams

    any update on when this will be available on android?

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    Jennifer Rice

    Hi Carnet,

    This feature is available for Android devices, just not Samsung devices.

    If you have any further questions don't hesitate reaching out to our CINC Support team at 855-246-2717 or email support@cincpro.com.

    Thanks,

    Jenn

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    Matthew Rogillio

    I did want to share a "work around" for Samsung users.
    This will not work on ALL Samsung devices, and all carriers do not support this, but I have a NOTE10 on AT&T's network and it has worked for me.

    GOOGLE has a Phone app that is in Beta, you can search for it in the Google Play Store, and download it.
    With no additional actions, the Caller ID will display with the CINC Agent App Icon, and the Name of the person calling in.

    Hope that this works for some of you!!!

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