Some CINC Users prefer the convenience of replying to lead texts on their platform right from their computers.
This article demonstrates how simple it is maintain a text conversation from the desktop version of CINC!
1. Select Communications from your left side navigation menu on your Dashboard.
2. By default you'll be on your CINC Communication Inbox.
3. Utilize the Message Filters in to narrow down your Inbox to display only Text Conversations. Demonstration provided below:
4. Once you've found the lead text you want to respond to select their name. Next, press the Reply button from the Inbox Toolbar. In the example below, we're going to text back Wes CINC.
5. The Compose Message pop up window will immediately appear in the lower right corner of your Dashboard. Compose your reply and press Send when ready to send your text to the lead.
Note: There is no need to utilize the lead's unique routing number in text replies coming directly from your CINC platform. That method is exclusively reserved when sending text replies from your cell phone's text messages.