If you own your own domain/url and you use it for your CINC site or branded site, you will need to make sure that your DNS entries for that domain point to CINC. If they don't, your site/branded site will not function properly.
As of February 2021, CINC has changed the DNS entries that clients will need use for their branded site or owned CINC url. The old DNS entries (DNS1.STABLETRANSIT.COM, DNS2.STABLETRANSIT.COM) are no longer valid and you will need to update them to the new settings. They are:
(Some registrars only allow 2 entries. That is ok; only the first 2 are required but all 4 are preferred if possible)
To change/update your DNS settings for your domain, you will need to go to your domain registrar (GoDaddy, Google, Namecheap, etc) and make the changes there. Below is a list of common registrars and their instructions on how to change DNS entries in their system.
NOTE: CINC is unable to log into your registrar and make these changes for you.
Note: Use the Enter my own nameservers (advanced) option.
Note: In the Use custom domain name servers section, you don't need to create the resource records. Use the ones above.
Note: Use the Custom DNS option
Ionos (aka 1&1)